Merchant And Shopper Services

The Support You and Your Customers Need

The Tools That Will Help You Sell More and Keep Your Customers Happy


Your Shoppers Enjoy 24×7 International Support

Give customers the support they need when they need it, no matter where they are. We’ll provide the optimal mix of self-service options and assisted support:

  • 24×7 phone, email support for order and payment issues
  • Friendly customer service available in 9 different languages
  • Self-Service customer portal which can be branded with your unique look and feel
  • Your own CSRs can help service the end-customer, using in-platform account management tools

Merchant Support That Gets Your Team Going Forward, Faster

Getting your business onboarded is just the beginning. And although our platform is incredibly easy to use, everyone needs a little help sometimes. The good news is that our merchant support team is just a click or a phone call away, always ready to help you with any implementation you may need.

24/7 Technical Support

Live chat support or email Premium Merchant Support also available, with emergency phone numbers and extended technical support.

Dedicated Account Management

Expert eCommerce advice and platform knowledge A Client Success Manager will be assigned to your account as your tour guide through the world of modern commerce.

Increase Your Commerce Velocity with OK1Dollar’s Marketing Services

Take advantage of OK1Dollar’s deep platform knowledge and online marketing expertise to drive more eCommerce revenue.
Our online marketing services encompass everything from overall strategy development to managed affiliate services, and all the steps in between, including end-to-end email campaign management, SEO, SEM, and cart-conversion rate optimization.

Increase Close Rates, AOV, and Revenue with Conversion Rate Optimization

Services include analytics tracking setup and ongoing maintenance, testing, and optimization, all of which provide insights into your customers’ on-page and in-cart behavior and preferences, and giving direction for integrating those findings into your overall strategy.

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